Reducing Transportation Costs in the Returns Process

US consumers have been on a major shopping spree since the pandemic began in 2020, replacing services with goods as many consumers stayed close to homes due to COVID-19. According to the US Census, total retail sales for 2021 were up 17.9% compared to 2020. 

John Haber gave a deep dive into what drives the overall cost in the returns process – with the increase in retail sales has also come a rise in returns. 

Read the full article here.