Parcel Lost & Damage Claims Management

Flexible by design, Parcel Lost & Damage Claims Management operates as an independent Transportation Insight service, or as part of our broader parcel solutions. We identify lost and damaged shipments, file carrier claims and track each case through resolution to recover eligible transportation and content value, with complete visibility at every step.

Stop Losing Value on Unrecovered Claims

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Find every recoverable claim faster.

We detect loss and damage events automatically from parcel shipment and invoice data. Eligible claims are verified against carrier rules to ensure no recovery opportunity is missed.

Submit accurate, carrier-ready claims.

Our team prepares carrier-compliant claims with complete shipment data and documentation, improving recovery outcomes and approval rates.

Stay informed while we manage every follow-up.

We handle all carrier communication from start to finish. Our specialists track open claims, provide updates and escalate when needed to keep recoveries on schedule.

Turn every claim into actionable insight.

Whether used as a standalone recovery solution or part of a broader Transportation Insight parcel solution, our reporting delivers clarity across every claim. You receive recovery amounts, resolution times and carrier trends that reveal process gaps and root causes for improvement.

Why Shippers Trust Transportation Insight

Parcel expertise

We understand carrier claim rules, documentation requirements and audit standards. Our specialists manage every claim with precision to ensure complete, compliant submissions that drive faster, more consistent recoveries and higher first-pass approvals.

Carrier compliance

By maintaining consistent claims management and leveraging closed-loop reporting, shippers gain visibility into recurring issues, enabling proactive carrier performance management and stronger compliance.

Process controls

We standardize documentation, tracking and escalation so every claim is filed and resolved correctly.

Complete visibility

You gain real-time access to claim status, recovery performance and carrier outcomes through closed loop reporting that highlights trends and root causes.

Frequently Asked Questions

What does Transportation Insight’s Lost and Damage Claims Management include?

We identify eligible parcel loss and damage events, file carrier claims, manage follow-ups and recover transportation and content value up to $100 where eligible. The service delivers full recovery visibility and integrates easily with your existing parcel programs if desired.

Do you only identify claims or manage them?

We manage the full lifecycle from detection through filing, follow-up, escalation and recovery.

What value can be recovered?

Where eligible, we pursue both the transportation charge and content value up to $100 per shipment.

Can this service operate independently?

Yes. It functions as a standalone recovery service or can align with your broader parcel management strategy for complete cost control.

What kind of reporting do we receive?

You gain visibility into claim status, approval and denial rates, recovery totals and carrier trends.

How does this improve our customer experience?

We handle claim communication and follow-ups so your customer service team can stay focused on customers while we protect your bottom line.

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