Parcel Lost & Damage Claims Management Recover lost and damaged value while improving customer experience. Flexible by design, Parcel Lost & Damage Claims Management operates as an independent Transportation Insight service, or as part of our broader parcel solutions. We identify lost and damaged shipments, file carrier claims and track each case through resolution to recover eligible transportation and content value, with complete visibility at every step. Stop Losing Value on Unrecovered Claims Success! Our team will reach out shortly to respond to your request. Go Back Home Claim Identification Claim Filing Claim Management Recovery and Reporting Find every recoverable claim faster. We detect loss and damage events automatically from parcel shipment and invoice data. Eligible claims are verified against carrier rules to ensure no recovery opportunity is missed. Submit accurate, carrier-ready claims. Our team prepares carrier-compliant claims with complete shipment data and documentation, improving recovery outcomes and approval rates. Stay informed while we manage every follow-up. We handle all carrier communication from start to finish. Our specialists track open claims, provide updates and escalate when needed to keep recoveries on schedule. Turn every claim into actionable insight. Whether used as a standalone recovery solution or part of a broader Transportation Insight parcel solution, our reporting delivers clarity across every claim. You receive recovery amounts, resolution times and carrier trends that reveal process gaps and root causes for improvement. Why Shippers Trust Transportation Insight Parcel expertise We understand carrier claim rules, documentation requirements and audit standards. Our specialists manage every claim with precision to ensure complete, compliant submissions that drive faster, more consistent recoveries and higher first-pass approvals. Carrier compliance By maintaining consistent claims management and leveraging closed-loop reporting, shippers gain visibility into recurring issues, enabling proactive carrier performance management and stronger compliance. Process controls We standardize documentation, tracking and escalation so every claim is filed and resolved correctly. Complete visibility You gain real-time access to claim status, recovery performance and carrier outcomes through closed loop reporting that highlights trends and root causes. Partnering with TI for Lost & Damage Claims Management has made a material operational impact. Their automated, end-to-end process helped us recover twice what we expected and drastically reduced the time our team spends on claims, freeing us up to stay focused on throughput and delivering a great customer experience. Sr. Director of Operations Leading Kitchen Essentials Retailer Frequently Asked Questions What does Transportation Insight’s Lost and Damage Claims Management include? We identify eligible parcel loss and damage events, file carrier claims, manage follow-ups and recover transportation and content value up to $100 where eligible. The service delivers full recovery visibility and integrates easily with your existing parcel programs if desired. Do you only identify claims or manage them? We manage the full lifecycle from detection through filing, follow-up, escalation and recovery. What value can be recovered? Where eligible, we pursue both the transportation charge and content value up to $100 per shipment. Can this service operate independently? Yes. It functions as a standalone recovery service or can align with your broader parcel management strategy for complete cost control. What kind of reporting do we receive? You gain visibility into claim status, approval and denial rates, recovery totals and carrier trends. How does this improve our customer experience? We handle claim communication and follow-ups so your customer service team can stay focused on customers while we protect your bottom line. Explore other TI solutions. Parcel Audit and Payment Ensure your customer service meets your standards while mitigating costs by monitoring carrier invoices through comprehensive parcel audits.rnrn Learn More Parcel Spend Management Get guidance on your parcel strategy, network optimization and more through our parcel experts, who act as an extension of your team.rnrn Learn More Recover more claims, faster.Protect profit. Get Started Maximize recoveries and minimize effort. TI automates claim detection, drives faster resolution, and turns parcel data into actionable savings.
