Monitor parcel shipments from label manifest through delivery, identify issues sooner and improve exception management across national, regional and alternative carriers.

Talk to an Expert See How TI Helps

Already a user? Login

100B+

Annual tracking updates

$30B+

Annual carrier performance data analyzed

The Challenge

Parcel shipment issues often begin long before the shipper reviews the invoice. Without centralized visibility across carriers, teams are left reacting to delivery problems instead of managing them earlier.

Enhanced Tracking

Manifested

In Transit

Exception Detected

Out for Delivery

Delivered

Proactive visibility so you can take action earlier

Detect issues earlier

Improve carrier performance

Control costs

Deliver a better customer experience

How TI Helps

Multi-Carrier Shipment Visibility

Access centralized tracking details across national, regional and alternative carriers, with harmonized tracking events that provide one view across shipments. Monitor delivery exceptions, estimated delivery information, proof of delivery and carrier performance without switching between multiple carrier portals.

Proactive Exception Management

Identify and prioritize delivery exceptions earlier, helping teams focus attention on shipments that require action before issues impact operations or the customer experience.

Reduced Customer Service Burden

Earlier visibility into parcel shipment issues helps customer service and operations teams respond with more accurate information, reduce “Where Is My Order” (WISMO) inquiries and improve response quality before delivery issues escalate.

Customer Delivery Experience

Extend shipment visibility beyond internal operations with additional post-purchase capabilities including branded tracking, proactive customer notifications, estimated delivery dates and returns experiences that improve communication throughout the customer journey.

Transportation Insight — Shipments Overview with parcels flagged by issue type and carrier across the network

Transportation Insight — AI root cause analysis on a delayed-delivery breach with recommended action and trigger log

Transportation Insight — shipment tracking detail with full event history, issue flag and carrier contact

Transportation Insight — branded order tracking page and mobile delivery status for the end customer

TI’s technology gives us the information we need to continue to grow and optimize our business.

David S.

VICE PRESIDENT OF LOGISTICS

Explore Other TI Solutions

Parcel Analytics & Intelligence

Turn parcel data into stronger performance visibility, issue identification and decision support.

Learn More

Parcel Audit & Payment

Connect shipment visibility with financial accuracy and transportation spend management.