For e-commerce businesses, incorrect mailing addresses make a huge impact on customer experience and costs. With both parcel costs and customer expectations rising in today’s market, Address Verification has become substantially more valuable to e-commerce businesses. 

Challenge

Negative Customer Experiences and Rising Costs: The client was experiencing address corrections on average 12,000 times per week, or 640,000 times per year. These address corrections were causing four significant issues:
Transit Delays: Due to incorrect mailing addresses or incorrect service selections.
Address Correction Fees: On average, an excess of $80,000 per week from UPS/FedEx.
Incorrect Service Selection Fees: Billed on average $20,000 per week due to incorrect service selection.
Unsatisfied Customers: Due to late or missing packages

Solution

The Fastest and Most Comprehensive Address Verification Solution in the Industry
Transportation Insight’s Address Verification API provides a differentiated solution compared to most companies that rely on CASS Address Standardization tools.

  • Returns all information needed to implement the correct address or service selection.

  • Verifies addresses in 10 milliseconds, on average.

  • Corrects both the first line address AND the second line address for multi-tenant facilities.

  • Includes an indicator of level of confidence in the address presented.

  • Multi-carrier and not carrier centric API, that also works for LTL movements.

  • Identifies additional accessorial characteristics of a repeating delivery stop such as a “lift
    gate” requirement, allowing the client to further optimize expense.

  • Allows correction for an address that the client has never shipped to, as well as an address
    that has been previously correct and is now incorrect.

  • Provides the option to use the corrected address and not provide suggestions to the user.

  • Carrier agnostic API and can be implemented across all of the client’s vendors.

Results

Enhanced Customer Experience, Significant Savings, and a Robust Mailing Address Database
The Address Verification API was implemented and running within 24 hours. In one month, the following results were achieved for the client:

  • $3.2 million in annual savings

  • 5 millisecond response times

  • 300,000 API calls per day

  • Enhanced customer service

  • Improved on-time delivery

  • 24/7 support availability with zero down time