Address Verification Solution for Leading American Retail Organization

Case Studies

Business IntelligenceE-Commerce

For e-commerce businesses, incorrect mailing addresses make a huge impact on customer experience and costs. With both parcel costs and customer expectations rising in today’s market, Address Verification has become substantially more valuable to e-commerce businesses. 

Challenge

Negative Customer Experiences and Rising Costs The client was experiencing address corrections on average 12,000 times per week, or 640,000 times per year. These address corrections were causing four significant issues:
Transit Delays: Due to incorrect mailing addresses or incorrect service selections.
Address Correction Fees: On average, an excess of $80,000 per week from UPS/FedEx.
Incorrect Service Selection Fees: Billed on average $20,000 per week due to incorrect service selection.
Unsatisfied Customers: Due to late or missing packages

Solution

The Fastest and Most Comprehensive Address Verification Solution in the Industry
Transportation Insight’s Address Verification API provides a differentiated solution compared to most companies that rely on CASS Address Standardization tools.

  • Returns all information needed to implement the correct address or service selection.
  • Verifies addresses in 10 milliseconds, on average.
  • Corrects both the first line address AND the second line address for multi-tenant facilities.
  • Includes an indicator of level of confidence in the address presented.
  • Multi-carrier and not carrier centric API, that also works for LTL movements.
  • Identifies additional accessorial characteristics of a repeating delivery stop such as a “lift
    gate” requirement, allowing the client to further optimize expense.
  • Allows correction for an address that the client has never shipped to, as well as an address
    that has been previously correct and is now incorrect.
  • Provides the option to use the corrected address and not provide suggestions to the user.
  • Carrier agnostic API and can be implemented across all of the client’s vendors.

Results

Enhanced Customer Experience, Significant Savings, and a Robust Mailing Address Database
The Address Verification API was implemented and running within 24 hours. In one month, the following results were achieved for the client:

  • $3.2 million in annual savings
  • 5 millisecond response times
  • 300,000 API calls per day
  • Enhanced customer service
  • Improved on-time delivery
  • 24/7 support availability with zero down time

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