Parcel Shipping Optimization

The parcel landscape looks very different than it did this time last year. Whether your solution relies solely on UPS or FedEx or utilizes USPS, DHL, regional carriers, couriers and postal consolidators, we can help. We assess your parcel spend to determine where you might be leaving money on the table, optimize your carrier network and determine opportunities within your current carrier agreements for improvements.

We develop the right parcel strategy, taking into consideration your existing network, current and future carrier mix that align with your business objectives and goals. By understanding your goals as a shipper and leveraging historical data points, we align operations and carriers to your strategy.

With over 600 million shipments audited and counting, our parcel audit, payment and repair process is designed to audit contracted rates and make repairs where needed, saving you time and improving your landed cost.

Service Audits

If your company is paying for guaranteed service, Saturday pickup or other delivery services, we confirm you get them. We also check for invalid pickup, as well as identify and follow up on lost or damaged packages.

If you have waived- guarantee service with your carrier we still track and provide visibility to all shipments for customer experience management.  Studies have shown consumer loyalty is based on excellent customer experience so we work to ensure your organization exceeds that expectation.

Compliance Audits

Our experts provide thorough third-party compliance audits to ensure you and your vendors stay within your contracts. We check for everything from improper account usage to actual declared value.

Parcel Claims and Audit Recovery

Does your team have time to research parcel claims? Our specialized team collaborates with carriers to track down damages, take the recovery process to the package level and get reimbursement where it is due. Nobody else in the industry goes that far.

Our Business Intelligence tools allow you to leverage real time reporting and visibility tools combined with point solutions to optimize your pre- and post-purchase ecommerce operations.