Our Commitment to Excellence

Some People Measure Client Satisfaction.  We Live It.

People do business with people; and people prefer to do business with people they trust.

At Transportation Insight, we are committed to exceeding each client’s expectations, to solving today’s problems, and to capturing tomorrow’s possibilities. Because of that commitment, we constantly strive to improve our people, our processes, and our platform, so we can provide clients with unsurpassed satisfaction.

In the pursuit of satisfying every client, we seek honest and open communication with our clients on how to improve our offerings. Not surprisingly, many of our best innovations have come from fulfilling specific client desires and needs.  At the end of the day, achieving sustained excellence comes only from committed, smart, honest people – measured by the positive results created for our clients.

I see Transportation Insight’s results firsthand in our sustained growth as one of the fastest growing companies in the United States, and as a company that maintains a world class NPS client promoter score in excess of 80%, with one of the lowest client annual turnover rates. Simply put, Transportation Insight is the best value in the industry. Not because we say it is, but because our clients say it for us, and because our track record shows it.

Thank you for your time. Now we are ready to put these words into action for you.

We want a chance to earn your trust, and I am personally committed to making our relationship successful.

D. Paul Thompson

 

Chief Executive Officer

  

Corporate Executive Team

 

 

Paul Thompson, Chief Executive Officer

  • 24 years of executive experience in supply chain, logistics, and transportation management
  • Holds four executive officer/board level positions and founded or co-founded six highly successful companies in the transportation/logistics industry
  • Expert knowledge in both the asset based and non-asset based logistics industries
  • Serves on or chairs various non-profit boards or board sponsored committees including Samaritan’s Feet, Appalachian State University College of Business, Hickory Christian Academy, and the Charlotte Foundation YMCA
  • BS Degree in Industrial Engineering
 

Laura Easley, Chief Business Development Officer

  • 23 years of executive experience in supply chain, logistics, and transportation management
  • Held key positions at Menlo Worldwide Logistics, the Complete Logistics Company, Innovative Logistics, and ABF Freight System, Inc.
  • Experienced in managing multiple Fortune 100 clients’ supply chains from a strategic and operational level
  • Expert level knowledge in the non-asset based logistics industry
  • BS Degree in Industrial Engineering and Management
 

Reynolds (Rennie) Faulkner, Chief Financial Officer

  • 20 years of experience in finance
  • Held Executive Vice President and Chief Financial Officer positions in the retail industry for Kirkland's Inc. and The Cato Corporation
  • Former Managing Director in investment banking for The Robinson-Humphrey Company
  • BA Degree in Economics and a Masters In Business Administration
 

Chris Baltz, Chief Strategy Officer

  • 22 years of executive experience in supply chain, logistics, and transportation management
  • Expert level knowledge in less-than-truckload (LTL) transportation and new service innovation across business-to-business and business-to-consumer offerings
  • Held strategic executive positions at Arkansas Best Corporation and ABF Freight System, Inc., with responsibility for launching new services such as warehousing, international, truckload brokerage, and consumer household goods transportation
  • Former board member of the National Motor Freight Traffic Association and past chair of the National Classification Committee. 
  • Member of the Council of Supply Chain Management Professionals and the National Industrial Transportation League. 
  • BS Degree in Industrial Engineering

 

» Meet Additional Staff

 

Don't Take Our Word For It

"Transportation Insight is one of the most experienced and most professional companies in the freight business.“

           Shipping & Warehousing Team Leader,
           Health & Beauty

"We started using Transportation Insight for our shipping needs in September 2007. I was very impressed from the start. We were shown the potential savings, both in money and labor hours. We have met those savings. I was impressed with the negotiating team that came to negotiate with our chosen companies. Once we were online with Transportation Insight, the billing was much better. We receive a bill weekly in spreadsheet format. We can use that to do all of our internal studies. The people we have been in contact with are very helpful. We have received our bills as we requested and the issues are dealt with promptly. Our special requests for information have been answered quickly and thoroughly. I highly recommend Transportation Insight for their professionalism, accuracy and ease to work with."

           Accounting Manager, Sporting Goods

"Transportation Insight is an excellent source and tool for anyone in logistics industry.“

           Traffic & Logistics Dept, Industrial Supplies

 "Transportation Insight's I.T. department is incredible. The reports they can provide are mind boggling. They are not a typical 3PL where they come in and setup your carriers; instead, Transportation Insight works with us like a partnership, constantly working with us to improve and come up with new tools.“

           VP of Warehousing, Food Products

 "What impresses me so much is that Transportation Insight never faltered from what they said they would do at the start of the business relationship. Everything that they said they would do, they did! There were no smoke & mirrors.“

           VP of Finance, Marketing & Promotion

Have Questions? Call Us At 828.485.5000

Corporate Leadership